Refund policy

Return Policy

At Stiff Shaft Golf, we stand behind the quality of our products and want you to be confident in what you wear.

Returns & Exchanges

  • Returns are accepted within 14 days of delivery

  • Items must be unworn, unwashed, and in original condition

  • Original tags must be attached

  • Proof of purchase is required

If your item meets these conditions, you may request a return or exchange.

Final Sale Items

  • Limited drops, sale items, and promotional items are final sale

  • These items are not eligible for return or exchange unless they arrive damaged or defective

Exchanges

  • We offer size exchanges when inventory is available

  • If your size is unavailable, you may choose a refund or store credit

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with:

  • Your order number

  • A clear photo of the issue

We’ll make it right.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective

  • Original shipping charges are non-refundable

How to Start a Return

Email us at support@officialssg.com with:

  • Order number

  • Reason for return

  • Item(s) you wish to return or exchange

Once approved, we’ll provide next steps.

Processing Time

  • Returns are processed within 5–7 business days after receipt

  • Refunds are issued to the original payment method

Questions

If you have any questions about fit, sizing, or returns, reach out before ordering — we’re happy to help.